Emma is guided by her therapist, Rhona. Rhona's role is to guide and monitor Emma's progress on all active interventions. On the platform, Rhona assigned Emma a treatment module and she receives tasks to provide written feedback on Emma's completed sessions in the modules. On average, Rhona spends 15 minutes on writing Emma's feedback and can be a-synchronically available via the conversations function on the platform.
Several studies have shown that this form of online intervention is as effective as traditional CBT in the treatment of, amongst others, depression and anxiety disorders. Online guidance appears to increase the effectiveness of online self-help, in part due to due to greater adherence.