Making Space are a national charity and provider of adult health and social care services in the North West of England. Part of this fantastic work that they provide includes community mental health services.
In 2019, Making Space implemented online platform Minddistrict to begin providing digitally enabled therapy across their mental health services. This includes their two Improving Access to Psychological Therapies (IAPT) services in Warrington and Wigan, enabling them to provide Step 2 care to patients using digital interventions alongside face-to-face sessions.
Keeping patients engaged
“We provide guided support, meaning that the patient is not alone through their digital health journey and are supported along the way by a professional either by email, telephone, video call or in person” explains Rachel Munn, Head of Psychological Wellbeing Services at Making Space.
When talking about the aspects of the Minddistrict platform that have been particularly useful, Rachel notes the “mixture of videos, diagrams and interactive tools” within the online modules, that help to “keep them engaging” for patients. The positive impact has also been felt for Making Space since “sessions can be adapted to give a tailor-made module”, giving the option to personalise care for their patients.
The integration possibilities with the platform have also been helpful for staff, says Rachel: “using PRISM to import data has reduced time for professionals completing notes.”
Recovery rates
Making Space have seen consistently high recovery rates in their IAPT services using Minddistrict, including an impressive 80% recovery rate for patients using their Wigan IAPT service in April 2022. “Our recovery rates are always above the national average and we think this is partly due to the large catalogue of modules to support patients” says Rachel. “It has helped many people reduce symptoms of anxiety and depression.”
“We have great feedback from patients. They have benefitted from the platform as it gives them the opportunity to have guided self-help from their own home. It provides a flexible approach - they can do it around work/home life.”
Want to know more?
Interested to see if the Minddistrict platform could benefit your healthcare organisation? Get in touch with any questions and to see the possibilities for yourself.