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Practical, secure and user-friendly

Everything to know about video sessions and online therapy

We're recently received a lot of questions about video sessions within the Minddistrict platform, as people across Europe and beyond have been turning to digital solutions during the restrictions over the last year. Your regular face-to-face therapy sessions with your clients can still be possible when they're organised as online video calls instead. On this page, we've put together everything you need to know about video calling for therapy sessions, including case studies and simple how-to videos.

A therapist and patient talking over a video session

In brief

  1. Video sessions in the Minddistrict ehealth platform are solid and scalable. We’re prepared for a rise in usage of video sessions, and even with this increase, we promise a stable product.
  2. Are you already a customer of Minddistrict? We can activate the video sessions functionality in your platform today. Ask your account manager or contact us.
  3. We will help to implement video sessions to get you up and running as quickly and smoothly as possible.

Do you have any questions about video sessions? Get in touch, we'd love to help you out.
Contact us!

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How others are using video sessions

A lot of healthcare services and private practices are already treating people with the help of video sessions. So, you're not alone, and can learn from the experiences of others. Here, we share some of their stories:

Treating expats all around the world

Clinical psychologist Bart Vemer has his own private psychology practice, Aeffectivity. He treats people from all over the world, mostly expats. In this short blog, he explains what he does and gives a few tips for online sessions. Read the article.

"I don't think online is less personal"

Video sessions can also be beneficial to those receiving therapy who are living with a long-term condition, or who find it difficult to leave the house. One patient shares her experience of how she went from being skeptical to preferring video sessions. Read the article.

"In the end, it’s all about the therapeutic relationship"

Marley Heilbron is a clinical psychologist who works 100% digitally, meaning that for her and her clients, video sessions are the norm. She shares her tips and why she thinks video calling can be more beneficial than physical face-to-face treatment sessions. Read the article.

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Manuals and information

Read more information about the Minddistrict platform's video calling functionality.

Quick start for therapists

We've created this short video to help therapists to start using video sessions, so that you can see what to expect.

Would you rather read through the steps? The following link includes a written version of the quick start for therapists.

Explanation for patients

We've also created a video for your patients to watch before their first video session with their therapist, allowing them to see all of the steps in advance, before giving it a go. This may be especially useful to those who feel that they aren't particularly ‘tech-savvy’.

Do you work in a practice or organisation and want to use this video to inform your patients? Please feel free to use it - you can share it either by using the YouTube link, downloading the video, or you can ask us for the file. There is also a written version of this manual on the patient support site.

For application managers

Are you the Minddistrict application manager at your organisation? A lot of your therapists may soon start using video sessions, which could include colleagues who haven't logged into Minddistrict for a while, or those who might not yet have an account. Our Checklist for video calling was created for application managers and takes you step-by-step though the process of managing user accounts and logging in. Help your colleagues move forward! Read the checklist.

Video calling like a pro!

Are you having to adjust to the practical aspects of setting up video sessions? We've highlighted 7 quick tips to help your video calls run smoothly for all participants. Read the blog here.

Further support material

Need help? We’ve got support sites in case you or your patients encounter any issues.

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The stay-in license

To help provide mental health services with the right tools in the coming months, we’ve developed the Minddistrict stay-in license. This license offers our video calling functionality, enabling therapists to continue to provide treatment sessions with clients via video, plus some self-help online trainings for patients to work on in their own time outside of video sessions.

What does this license look like?

Organisations can purchase a bundle of real-time video calling minutes based on your needs – including how many therapists you have and how many video sessions per month you anticipate will be conducted. We’re currently offering these bundles at reduced rates and you’ll also get the self-help trainings activated on your platform at no extra cost. We’re also offering free implementation support, to ensure that you can integrate Minddistrict as smoothly as possible in your service. This includes access to our support pages, inspiring videos and blogs and our dedicated account management and service desk teams. Please get in touch to find out more about our specific bundles.

Interested? Let's get started

If you're considering implementing video calling for your therapy service and think our stay-in license could work for you, get in touch to get a demonstration of the Minddistrict platform and get your questions answered.

Contact us